You'll be able to get a glimpse of what your potential customer is thinking. This question is useful to ask if you think you might lose a deal with a potential customer. Sometimes, you can use more than one sample reply to drive a conversation. Stand your ground without getting defensive or forceful, even if the customer insists.ġ0 sample replies to customers asking for discountĪs we said, which reply you’ll choose depends on many factors. Say you’re sorry, but that the price you offered them is the best value package. If you absolutely have to reply negatively to the customer’s request for a discount, do so politely. For example, if you decide to give the discount, you can say it’s only valid until the next day to encourage them to sign. A good way to approach a discount request – if your prospect is well into the sales process – is to use it as a way to seal the deal faster. If you feel you should give the discount, you may even need to prepare a business case for your manager explaining why. ![]() When unsure, ask someone higher up whether they’d authorize the discount in each case. Your company may have a standard way of handling discounts (e.g. Also, you could try other reciprocal requests like asking for referrals, interviews, or joint events. Package deals or annual purchases are a popular move to offer discounted prices. ![]()
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